ROLE OF SPECIAL LIBRARIAN IN KNOWLEDGE MANAGEMENT PROGRAMS

JUHANA, SALIM and NORAZIAH, ABDUL AZIZ (2007) ROLE OF SPECIAL LIBRARIAN IN KNOWLEDGE MANAGEMENT PROGRAMS. Jurnal Pengurusan Dan Kepimpinan Pendidikan, 17 (02). pp. 79-90. ISSN 1511-4147

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Abstract

The implementation of knowledge management programs in organizations have improved a lot of business operations. The key professionals involve in knowledge management programs are usually information technologies and human resources managers. However, special librarians as the information professionals also play im-portant roles as they have all the necessary knowledge to all sources of information needed by the organization. The aim of this study was to provide the evidence of the role of special librarians in knowledge management programs in special organization. 22 special librarians in charged on implementing the Information Packaging Services in Malaysia organizations were selected and interviewed. The entire librarians surveyed were working in organizations that have knowledge management programs but 32% of them did not involve directly in the programs. Factors such as gender, age and educational background did not seem to have any relationship with the involvement in these programs. Many of them involved in designing information architecture, develop-ing taxonomy or content management of the intranet. Other played lesser role such as gathering information resources and providing research services as requested by the knowledge management team.

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