?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=K.G.+Anthony+PJK&rft.aulast=A.+Saiman&rft.au=A.+Saiman%2C+K.G.+Anthony+PJK&rft.date=1998&rft.tpages=45&rft.title=TAHAP+KEPUASAN+BERKHIDMAT+DI+KALANGAN+PENGERUSI+CAWANGAN+MIC+DI+NEGERI+MELAKA&rft.inst=Universiti+Malaya&rft.degree=Masters