?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Shariff&rft.aulast=Som&rft.au=Som%2C+Shariff&rft.date=2001&rft.tpages=75&rft.title=PERSEPSI+TERHADAP+KEWUJUDAN+KONFLIK+DALAM+ORGANISASI+DAN+POLA-POLA+PENGURUSANNYA&rft.inst=Universiti+Utara+Malaysia&rft.degree=Masters