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<http://eprints.iab.edu.my/v2/id/eprint/80> <http://purl.org/ontology/bibo/abstract> "Kajian ini bertujuan untuk mengenal pasti tahap amalan Pengurusan Kualiti Menyeluruh (TQM) dan perbezaan persepsi antara jantina dan pengalaman guru terhadap amalan TQM. Di samping itu, kajian ini juga mengkaji hubungan antara setiap dimensi amalan TQM dan sumbangannya terhadap prestasi kerja. Seramai 232 orang guru dari enam buah sekolah menengah kebangsaan di zon Air Itam, daerah pulau Pulau Pinang telah dijadikan subjek kajian. Data yang diperoleh, dianalisis dengan menggunakan kaedah statistik deskriptif dan analisis inferensi. Hasil kajian menunjukkan amalan TQM adalah pada tahap sederhana dengan skor min 2.96. Selain itu, tiada terdapat perbezaan persepsi yang signifikan terhadap amalan TQM berdasarkan jantina dan pengalaman mengajar. Seterusnya, kajian juga menunjukkan terdapat lima dimensi amalan TQM yang mempunyai hubungan yang positif, signifikan tetapi rendah dengan prestasi kerja iaitu sokongan pengurusan atasan (r 0.154), perancangan strategik kualiti (r = 0.240), mengutamakan pelanggan (r 0.172), semangat berpasukan (n = 0.154 ), dan kepastian kualiti (r = 0.265). Secara keseluruhannya amalan TQM mempunyai hubungan yang positif dan signifikan dengan prestasi kerja. Akhir sekali, hasil kajian menunjukkan dimensi kepastian kualiti dapat menerangkan 6.6 peratus varian terhadap prestasi kerja dan merupakan peramalnya. Sebagai kesimpulan, hasil kajian ini dapat dijadikan landasan untuk kajian lanjutan tentang amalanTQM."^^<http://www.w3.org/2001/XMLSchema#string> .
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