?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Norliza%2C+Kushairi&rft.aulast=Norliza&rft.aufirst=Kushairi&rft.date=November+1999&rft.tpages=168&rft.inst=University+Utara+Malaysia&rft.title=PENGURUSAN+KONFLIK+DAN+CIRI+KEPIMPINAN+DI+KALANGAN+PENGAWAS+SEKOLAH+MENENGAH+NEGERI+KEDAH&rft.degree=Masters