?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Haszminy%2C+Mat&rft.aufirst=Mat&rft.aulast=Haszminy&rft.degree=Masters&rft.inst=University+Utara+Malaysia&rft.title=PENGURUSAN+KONFLIK+DI+KALANGAN+PENDIDIK&rft.date=1999&rft.tpages=139