?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Hong&rft.aulast=Ee&rft.au=Ee%2C+Hong&rft.title=SERVICE+QUALITY+OF+E-COMMERCE+SERVICE+PROVIDERS&rft.inst=Universiti+Malaya&rft.degree=Masters&rft.date=1999&rft.tpages=87